We're pleased to announce the return of Reserved Seat holders to their seats!

Please note that you will still need to access your membership via your mobile device on game day. Below are some helpful tips on how to do so. 

Download the Saints App for everything St Kilda in the palm of your hand: 

Click here to download

How to access your mobile membership?

Click here for steps on how to access your mobile ticket for Reserved Seat Members. 

What membership types have access to the mobile membership? 

Members who hold a Reserved Seat, General Admission or Flexi Membership will have access to the mobile membership for 2022. If you are unsure as to what membership category you hold currently, please contact the Saints Membership Team on 1300 467 246 or via membership@saints.com.au. 

How do I know if I am a Reserved Bays or Reserved Seat member? 

If you discussed and purchased a dedicated allocated seat with a Saints staff member or renewed a specific reserved seat from a previous season, you are a reserved seat holder. All other access members will either have Reserved Bay or General Admission membership. Reserved Bays members get allocated a specific seat within nominated bays per game upon completing a booking process. This seat is likely to be different for each game.

Will my Mobile Membership barcode be the same each week? 

Your Mobile Membership barcode is different for each match, you will need to download your ticket via the Saints App each week before you head to the game. Your Mobile Membership barcode will be available for you to download 72 hours prior to each game until the end of the game. 

I don’t have smartphone, can I still attend games? 

We would recommend contacting the Saints Membership team on 1300 467 246 to arrange print at home tickets for you, or to arrange venue collection. Please note, this service will only be available within 72 hours of a gameday.

I don’t have an email address, am I still able to access my mobile membership? 

To ensure you are up to date on all things St Kilda, we would strongly recommend having an email address linked to your Membership. However, to discuss alternate options, please contact the Saints Membership team on 1300 467 246.  

I have forgotten my password for my ‘My Saints Account’, am I still able to access my Mobile Membership? 

If you are not sure what your password is, you can follow the below steps to reset your password: 

  • Click here.
  • Enter your email address and click next.
  • Click forgot password.
  • Click 'Yes, Reset Password'.
  • An email will be sent to you, click the 'Reset Your Password' link.
  • Create your new password (please use letters and numbers only).
  • Sign into your MySaints account. 

Alternatively, please contact the Saints Membership team on 1300 467 246 or via membership@saints.com.au and they will be able to provide further assistance.  

The App is asking me to create a brand-new account, is this required? 

No, this is not required. By being a member, you will likely have an email currently associated with your membership, this will therefore provide access to your Saints Account. If you are unsure as to how to reset your password, we would strongly recommend following the instructions above, or giving the Saints Membership Team a call on 1300 467 246 if you have any questions. 

The App is asking me to link to my Ticketmaster account, do I need to do this? 

No, this is not required. If you have a different email linked to your Ticketmaster account than the email linked to your Membership this can cause problems with the log in process. Give the Saints Membership Team a call on 1300 467 246 if you are unsure or have any questions. 

If you have any trouble accessing your Mobile Membership via the Saints app, you will be able to access your card through a browser on your phone. Please try the below instructions instead: 

If you have any trouble accessing your digital membership card via the Saints app, you will be able to access your card through a browser on your phone. Please try the below instructions instead: 

  • Open a browser on your phone.
  • Visit saintsmembership.com.au and select ‘login’ – OR click here.
  • Sign in with your My Saints email address and password.
  • Select My Events.
  • Select the upcoming match. Your digital card will only become available closer to the match. 

If you are having any issues with the Saints App, please check the following: 

iPhone Users: 

  • Ensure you are using the latest version of the Saints App. If you don't have automatic updates turned on, check your manual updates list on the App Store. 
  • The Saints App will only function on devices using iOS software 11.0 or higher. If you are using an iPhone released before 2013, you may experience compatibility issues. See the full list of compatible iPhones here. 
  • If you have an older or incompatible device and cannot access the app, please contact the Saints Membership Team on 1300 467 246 to discuss alternate options. 

Android Users: 

  • Ensure you are using the latest version of the app. You can see if you have a pending update on the Google Play Store following these instructions.
  • Android users will need to be running Android Version 5.0 or higher. You can check these by going to your System Settings > Scrolling to ‘About Phone’ or ‘About Device’ which will be at the bottom > Software Information. The Android version will be noted on this page.
  • If you have an older or incompatible device and cannot access the app, please contact the Saints Membership Team on 1300 467 246 to discuss alternate options. 

Game Day troubleshooting: 

  • iPhone users: Digital cards may be hidden from your wallet from time to time, please check the ‘expired passes’ note at the bottom of your wallet app in case.
  • Dark mode can sometimes cause glitches/errors when it comes to scanning in on match day.
  • We would strongly recommend ensuring your brightness is turned up completely.
  • Broken screens can also have an impact.  

Can I forward my ticket to a friend?

Yes. For Reserved Seat Holder and General Admission Members, you are able to forward your ticket to a friend to attend. For contact tracing purposes, this must be done through your membership account either on the Saints App or online by logging into your My Account Manager here. For instructions on how to forward your reserved seat to a friend, click here. 

Can I purchase guest passes within my reserved seating area?

Unfortunately, we are unable to facilitate these requests. Guests could try and purchase seating in the General Public on-sale that may be close by, however it is not guaranteed they would be able to come sit directly with you. 

How do I access my barcode? 

If you don't know what your barcode number is, login to your MySaints account and click here to view your barcode number. 

I am a Reserved Seat Member however my friend is a Reserved Bay member. Can I sit with them?

Unfortunately, we are unable to facilitate these requests. It is highly likely that the seats around your friend are held by other St Kilda reserved seat members for the season so there is no opportunity to purchase guest seats from game to game.